Refund and Return Policy for My Mushroom Friends

1. Overview of the Policy At My Mushroom Friends, we prioritize customer satisfaction and aim to ensure that you are happy with your purchase. This Refund and Return Policy outlines the procedures for returning products, obtaining refunds, and exchanging items.

2. Eligibility for Returns

  • All returns must be initiated within 30 days of receiving your order.
  • Products must be sealed and unopened to qualify for a return.
  • Certain items, such as perennial or outdoor mushroom kits, are not eligible for refunds or exchanges.

3. How to Initiate a Return To process a return:

  1. Contact Us: Reach out to our support team at admin@mymushroomfriends.com to inform us of your intention to return an item.
  2. Provide Order Information: Include your order number in the communication to facilitate the return process.
  3. Repackage Your Items: Carefully repackage the items you wish to return.
  4. Mail Your Return: Send your package to: 
    My Mushroom Friends
123 Fungi Lane
Mushroom City, State ZIP
  5. Notify Us After Shipping: Once you have shipped the package, please contact us again at admin@mymushroomfriends.com so we can track your return.

4. Refund Processing

  • Upon receipt of the returned item, we will verify its condition.
  • If approved, refunds will be processed back to your original form of payment within 5-10 business days.
  • Please note that shipping costs incurred during the initial purchase are non-refundable.

5. Exchanges If you received a product different from what you ordered or if there is an issue with the product’s quality:

  • Contact us immediately at admin@mymushroomfriends.com.
  • We will assist you in exchanging the incorrect item for the correct one at no additional shipping cost.

6. Damaged or Defective Items In cases where items arrive damaged:

  1. Take clear photographs of the damage.
  2. Email these images along with your order details to admin@mymushroomfriends.com.
  3. We will arrange for a replacement promptly.

7. Late or Missing Refunds If you have not received your refund after processing:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If issues persist, reach out to us at admin@mymushroomfriends.com.

8. Final Notes We reserve the right to refuse refunds if we suspect abuse of our return policy (e.g., excessive returns). Our goal is to provide excellent service while ensuring fair practices.